Terms & Conditions of Use
The Chip Inn website ("chipinnedinburgh.co.uk"), also available at chipinnedinburgh.com, italiangoalfresco.co.uk and italiangoalfresco.com, is owned and operated by The Chip Inn Edinburgh (herein referred to as "us", "we" and "our"). We are located at 234 Oxgangs Road North, Edinburgh EH13 9EB. Questions, feedback or complaints should be directed to this address or we may be contacted by phone on 0131 441 1940, or email at . Our VAT Number is 763081239.
When placing an order we will send you a confirmation email containing our contact details. Any questions about the order, as well as complaints, requests, or issues relating to the quality of food or service provided should be directed to us at the address shown above, by phone on 0131 441 1940, or email at .
Whilst retailers aim to deliver orders within the requested timeframe, unfortunately this cannot be guaranteed and serves a guide time only. Circumstances outside our control may lead to delay or cancellation of an order. In the event of an anticipated delay, we will contact you directly to arrange a different order or refund.
Once an order has been made it cannot be cancelled. In the event of any changes that may need to be made please contact us directly. Our contact details can be found in the confirmation email you will receive after making your order, or on the homepage of chipinnedinburgh.co.uk.
We reserve the right to cancel any order or customer account, and refuse any special offer or promotion or request for amendments to orders without reason or prior consent.
It is the responsibility of the customer to ensure that the delivery address details provided are correct and sufficient for the delivery driver to locate the address in adequate time. You must always provide a valid contact number when ordering online. Please provide any additional delivery instructions as necessary in the relevant section on our checkout page. In the event that your address cannot be found, undelivered orders will be chargeable.
Users who post feedback on the site do so with the knowledge that comments, first initial and city may be displayed to other visitors on the site. Whilst users may use the feedback tool to provide feedback on our food, service and chipinnedinburgh.co.uk itself, it is not to be used as an alternative of the complaints process previously described. Users are prohibited from posting feedback of an offensive, abusive or unlawful nature. We reserve the right to post only feedback that we feel is relevant.
The entire contents of chipinnedinburgh.co.uk are copy protected with all rights reserved and remain our property.
In the event of a dispute arising from the use or contents of our site, we, and you as the user, agree to exclusively accept the jurisdiction of the courts of Scotland.
We endeavour to ensure that the content on our site is up to date and as accurate as possible. You agree that information or material accessed or downloaded through our web pages for personal or private use is done so entirely at your own risk and that you accept responsibility for any damage to hardware or software or data loss as a result of such use.
You may download or print selections of this web site if used solely for your own personal information and not for reproduction. Except where stated, the text, graphics and information of the web site are the copyright of chipinnedinburgh.co.uk. Copying and storage of this web site for permanent use or incorporation and reproduction is strictly prohibited.
It is the responsibility of the user / visitor to make sure that they abide by these conditions.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. We will always seek your consent before sharing this information with other parties.
The information we hold may include:
- Your name
- Phone number
- Email address
- Other information necessary for processing your order such as date and item(s) ordered
This data will be held in accordance with our internal security policy. We will never send your data outside the European Economic Area (EEA).
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request.
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.
If you are unhappy about our food or service for any reason, we want to hear from you. All questions, feedback or complaints should be directed to us at the address shown above, by phone on 0131 441 1940, or by email at .
If you are unhappy with the quality of food or service provided please let us know as soon as possible - your complete satisfaction is our goal and in most cases we will be happy to provide a replacement meal as soon as possible.
All refunds are at our discretion. If you are unhappy with your order, you must first contact us to arrange collection of the order in question and if required we will supply a replacement.
In the unlikely event that an order is not fulfilled we will of course refund your payment as quickly as possible.